Strategy of Management Stock to Improve Customer Satisfaction at Unit Laboratory of Satelit 3 RSPKT Principal Clinic

Abstract

This article aims to determine the strategy for managing consumable supplies in order to improve customer satisfaction at the Satellite 3 Clinical Laboratory Unit of RSPKT Bontang. Goods and services are needed by humans (consumers) because of their ability to meet human needs. Inventory management is intended to enable companies to meet customer needs and achieve cost effectiveness. The methods used include observation, interviews, and documentation at the Satellite 3 Clinical Laboratory Unit of RSPKT from January to December 2024. The research findings are as follows: 1) There are 25 types of reagents recorded with varying needs depending on service requirements; 2) Inventory replenishment is not done simultaneously; reagents with the highest usage are purchased more frequently; 3) The customer satisfaction index for the National Quality Indicator of the Main Satellite 3 RSPKT Bontang Clinic exceeds the target of 76.61% in 2024; 4) The stock management strategy for consumable materials implemented at the Main Satellite Laboratory Unit 3 of RSPKT Bontang includes recording consumable material stock every three months or four times a year, recording daily withdrawals on stock cards, adjusting stock levels at specific times based on evaluations of previous year’s stock and usage, and using a simulation model to ensure stock availability.